Shipping policy

Thank you for visiting and shopping at www.reelwooddesigns.com. Following are the terms and

conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days upon completion as each order is hand made to order. Orders are not shipped or delivered on

weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please

allow additional days in transit for delivery. If there will be a significant delay in shipment of your

order, we will contact you via email or telephone.

Update this section if your processing time exceeds 2-3 business days.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost

Over £50.00 3-5 business days Free

Royal Mail Signed for under £50.00 2 business DAYS £4.00

Delivery delays can occasionally occur.

International Shipping is charged subject to country, please contact customer service via sales@reelwooddesigns.com to discuss postal rates prior to making your order. Otherwise, a flat rate will be charged at £20.00 and may require additional fees. (Alternatively, any excess postage will be refunded.)

USA - Order can be placed as normal as the flat rate of £20.00 covers the postal costs from the UK to the United States.

Www.reelwooddesigns.com ships to addresses within the United Kingdom and European Union addresses. Please email Sales@reelwooddesigns.com for any outside of the United Kingdom. 

You will receive a Shipment Confirmation email once your order has shipped containing your

tracking number(s). The tracking number will be active within 24 hours.

Reel Wood Designs is not responsible for any customs and taxes applied to your order. All 

fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Reel Wood Designs is not liable for any products damaged or lost during shipping. If you

received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the European Union.

Our Return & Refund Policy provides detailed information about options and procedures for

returning your order.